Terms of Service

By accessing, browsing, or using the OzLottoVault.com website and lottery services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations governing lottery activities in Australia.

These Terms constitute a legally binding agreement between you and OzLottoVault.com (referred to as "we," "us," or "our"). If you do not agree with any part of these Terms, you must not use our Services.

We reserve the right to modify, update, or change these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Services after any modifications indicates your acceptance of the updated Terms.

Geographic Restrictions: Our Services are available only to residents of Australia who are physically located within Australian territory at the time of participation. Access from outside Australia may be restricted in accordance with local and international regulations.

Legal Capacity: You must have the legal capacity to enter into binding contracts under Australian law. If you are creating an account on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Verification Requirements: We reserve the right to request identification documents at any time to verify your age, identity, and location. Failure to provide requested verification within a reasonable timeframe may result in account suspension or termination.

Prohibited Participants: The following individuals are not eligible to participate:

• Persons under 18 years of age
• Employees of OzLottoVault.com and their immediate family members
• Individuals who have been previously banned or excluded from our Services
• Persons subject to self-exclusion or regulatory exclusion orders
• Individuals located outside Australian territory

Account Creation: To participate in lottery activities, you must create an account by providing accurate, complete, and current information including your full legal name, date of birth, email address, physical address, and phone number.

Single Account Policy: Each individual may maintain only one active account. Creating multiple accounts is strictly prohibited and may result in immediate termination of all accounts and forfeiture of any prizes or balances.

Account Security: You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must:

• Choose a strong, unique password
• Never share your login credentials with others
• Notify us immediately of any unauthorized access or security breach
• Log out after each session, especially when using shared devices

Account Accuracy: You must keep your account information current and accurate. Notify us promptly of any changes to your contact details, payment information, or other account data.

Account Activity: You are solely responsible for all activities conducted through your account, whether authorized by you or not. We are not liable for any losses resulting from unauthorized account access.

Official Rules: Each lottery game offered through our Services is governed by its own official rules and regulations. These rules specify draw schedules, ticket prices, prize structures, odds of winning, and claiming procedures. You must review and comply with the specific rules for each lottery in which you participate.

Draw Schedules: Lottery draws occur according to published schedules. We reserve the right to modify draw times or dates due to technical issues, regulatory requirements, or other circumstances beyond our control. Any changes will be communicated through our website and notification channels.

Number Selection: You may select your lottery numbers manually or use our quick-pick feature for random number generation. Once a ticket purchase is confirmed, number selections cannot be changed or canceled.

Odds and Transparency: We display the odds of winning for each prize division clearly on our website. All lottery draws are conducted using certified random number generation systems and are audited by independent third parties to ensure fairness and integrity.

Results Publication: Draw results are published on our website immediately following each draw. We also send email notifications to winning ticket holders. It is your responsibility to check results and claim prizes within the specified timeframe.

Game Availability: We reserve the right to add, remove, or modify lottery games at any time without prior notice. Discontinued games will complete all scheduled draws, and prizes for those games will be honored according to the original terms.

Payment Methods: We accept various payment methods including credit cards, debit cards, bank transfers, and approved digital payment systems. All payments must be made in Australian Dollars (AUD).

Purchase Confirmation: A ticket purchase is complete only after you receive a confirmation email containing your ticket details. This confirmation serves as your official receipt and proof of entry. You must retain this confirmation for prize claiming purposes.

Payment Processing: Payments are processed securely through encrypted channels. We do not store complete payment card information on our servers. By submitting payment information, you authorize us to charge the specified amount for your ticket purchases.

Failed Transactions: If a payment fails or is declined, your ticket purchase will not be processed. We are not responsible for any missed draws or unclaimed prizes resulting from failed payment transactions.

Pricing and Fees: Ticket prices are displayed clearly for each lottery game. All prices include applicable taxes unless otherwise stated. We do not charge additional service fees for standard ticket purchases. Payment processing fees may apply for certain payment methods.

Refund Policy: Lottery ticket purchases are final and non-refundable once the draw has occurred. Refunds may be issued only in the following circumstances:

• A scheduled draw is canceled before it occurs
• Technical errors result in duplicate charges
• We are unable to fulfill your ticket purchase

Spending Limits: You may set voluntary spending limits on your account to promote responsible gaming. Once set, these limits cannot be increased for a cooling-off period of 24 hours. Decreases take effect immediately.

Prize Notification: We will notify winning ticket holders via email and through their account dashboard. It is your responsibility to maintain current contact information and check your account regularly.

Claim Deadlines: Prizes must be claimed within the timeframe specified in the lottery rules, typically 180 days from the draw date. Unclaimed prizes after this period are forfeited and may be allocated to future prize pools or charitable causes.

Prize Verification: All prize claims are subject to verification of the winning ticket, account holder identity, and compliance with these Terms. We reserve the right to request additional documentation before releasing prizes.

Prize Distribution Methods:

• Small Prizes (under AU$1,000): Credited directly to your account balance within 72 hours of draw results
• Medium Prizes (AU$1,000 - AU$10,000): Paid via bank transfer within 7-10 business days after verification
• Large Prizes (over AU$10,000): Require in-person verification and are distributed via bank transfer or certified check within 14-21 business days

Tax Withholding: Prize payments may be subject to tax withholding as required by Australian law. We will provide appropriate tax documentation for all reportable prizes.

Disputes: In the event of a dispute regarding prize entitlement, our decision based on official draw records and system logs is final and binding.

Tax Responsibilities: Winners are solely responsible for all applicable taxes on lottery prizes. Prize amounts stated are before tax deductions. You must report all lottery winnings to the Australian Taxation Office as required by law.

Identity Verification: Winners of prizes exceeding AU$10,000 must provide government-issued photo identification and proof of address before prizes can be released. Additional verification may be required for larger prizes.

Publicity Rights: By accepting a prize, you grant OzLottoVault.com permission to use your name, photograph, and winning details for promotional and marketing purposes. You may opt out of publicity for prizes under AU$50,000 by submitting a written request within 7 days of prize claim.

Prize Acceptance: Prizes must be accepted as awarded and cannot be transferred, substituted, or exchanged for cash value except as expressly permitted by lottery rules. We reserve the right to substitute prizes of equal or greater value if the advertised prize becomes unavailable.

Legal Compliance: Winners must comply with all applicable laws and regulations regarding lottery prizes. Failure to meet legal obligations may result in prize forfeiture.

False Information: Providing false or misleading information during the prize claim process will result in immediate disqualification and potential legal action.

Our Commitment: We are committed to promoting responsible gaming and providing tools to help you maintain control over your lottery participation. For detailed information, please visit our Responsible Gaming page.

Self-Exclusion: You may request self-exclusion from our Services at any time for a period ranging from 6 months to permanent exclusion. During this period, your account will be closed and you will not be able to create new accounts or participate in any lottery activities.

Account Limits: You can set the following limits on your account:

• Daily, weekly, or monthly deposit limits
• Loss limits per time period
• Session time limits
• Temporary account suspension (cooling-off periods)

Support Resources: We partner with leading responsible gaming organizations to provide confidential support services. Help is available 24/7 through:

• National Helpline: 1800 858 858
• Online Support: gamblinghelponline.org.au

Age Verification: We employ strict age verification measures to prevent underage gaming. Any account found to belong to an individual under 18 will be immediately closed and prizes forfeited.

The following activities are strictly prohibited and may result in immediate account termination, prize forfeiture, and potential legal action:

• Fraud and Deception: Creating fake accounts, providing false information, or engaging in any fraudulent activity
• Underage Participation: Allowing minors to access or use your account, or attempting to circumvent age verification
• System Manipulation: Attempting to manipulate, hack, or interfere with our systems, software, or lottery processes
• Multiple Accounts: Creating or operating more than one account to circumvent limits or restrictions
• Collusion: Coordinating with other players or third parties to gain unfair advantages
• Account Sharing: Sharing account credentials or allowing others to use your account
• Commercial Use: Using our Services for commercial purposes without prior written authorization
• Money Laundering: Using our Services to launder money or engage in illegal financial activities
• Intellectual Property Violation: Copying, reproducing, or distributing our content without permission
• Abuse and Harassment: Harassing, threatening, or abusing other users or our staff

Consequences: Violation of these prohibitions may result in account suspension or termination, forfeiture of prizes and account balances, reporting to regulatory authorities, and civil or criminal legal proceedings.

Ownership: All content, features, and functionality of our Services, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are owned by OzLottoVault.com or our licensors and are protected by Australian and international copyright, trademark, patent, and other intellectual property laws.

Trademarks: The OzLottoVault.com name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of OzLottoVault.com or its affiliates. You may not use these marks without our prior written permission.

Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to:

• Reproduce, duplicate, copy, or sell any portion of our Services
• Create derivative works based on our content
• Use our trademarks, logos, or branding without authorization
• Frame or mirror any part of our website

User Content: By submitting any content to our Services (such as comments or feedback), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content in connection with operating and promoting our Services.

Copyright Infringement: If you believe any content on our Services infringes your copyright, please contact us at info@OzLottoVault.com with detailed information about the alleged infringement.

Disclaimer of Warranties: Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability: To the maximum extent permitted by Australian law, OzLottoVault.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our Services
• Any unauthorized access to or use of our servers or your personal information
• Any interruption or cessation of transmission to or from our Services
• Any bugs, viruses, or similar harmful code transmitted through our Services
• Any errors or omissions in content or for any loss or damage incurred as a result of use of any content posted or transmitted through our Services

Maximum Liability: In no event shall our total aggregate liability exceed the amount you paid to us in the twelve (12) months preceding the claim, or AU$100, whichever is greater.

Technical Issues: We are not liable for any losses resulting from technical failures, system maintenance, internet connectivity issues, or force majeure events beyond our reasonable control.

Third-Party Services: We are not responsible for the actions, content, accuracy, or policies of any third-party services or websites linked to or integrated with our Services.

Consumer Rights: Nothing in these Terms shall limit or exclude our liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under Australian consumer law.

Informal Resolution: In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services, you agree to first contact us at info@OzLottoVault.com to attempt to resolve the dispute informally. We will work in good faith to resolve the matter within 30 days.

Mediation: If informal resolution is unsuccessful, the parties agree to participate in mediation before pursuing any other legal remedy. Mediation shall be conducted by a mutually agreed neutral mediator in accordance with Australian mediation standards.

Arbitration: If mediation does not resolve the dispute within 60 days, either party may initiate binding arbitration. Arbitration shall be conducted in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA).

Governing Law: These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of Australia and the state or territory in which you reside, without regard to conflict of law principles.

Jurisdiction: Subject to the arbitration provisions above, you agree to submit to the exclusive jurisdiction of the courts located in Australia for the resolution of any disputes.

Class Action Waiver: To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Time Limitation: Any claim or cause of action arising from these Terms or our Services must be filed within one (1) year after the claim or cause of action arose, or be forever barred.

Right to Modify: We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, including but not limited to:

• Adding, removing, or modifying lottery games and features
• Changing draw schedules, ticket prices, or prize structures
• Updating website design, functionality, or user interface
• Implementing new security measures or technical requirements

Maintenance and Downtime: We may temporarily suspend access to our Services for scheduled maintenance, emergency repairs, or system upgrades. We will make reasonable efforts to provide advance notice of planned maintenance.

Terms Updates: We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. Material changes will be communicated through email notification or prominent website notice at least 30 days before taking effect.

Continued Use: Your continued use of our Services after any modifications indicates your acceptance of the updated Terms. If you do not agree with the changes, you must stop using our Services and may request account closure.

Service Discontinuation: If we permanently discontinue our Services or specific lottery games, we will provide reasonable notice and ensure that all outstanding tickets are honored and prizes distributed according to the original terms.

Voluntary Termination: You may terminate your account at any time by contacting customer support at info@OzLottoVault.com. Upon termination, you forfeit any unused credits and cannot participate in future draws. Outstanding prizes will be paid according to normal procedures.

Involuntary Termination: We reserve the right to suspend or terminate your account immediately, without notice, for any of the following reasons:

• Violation of these Terms or any applicable laws
• Fraudulent, abusive, or illegal activity
• Providing false information during registration or verification
• Multiple account creation or operation
• Failure to complete identity verification when requested
• Inactivity for more than 12 consecutive months
• Request from regulatory authorities or law enforcement

Effects of Termination: Upon account termination:

• Your access to our Services will be immediately revoked
• Any active tickets will remain valid until their respective draws
• Unclaimed prizes must be claimed within standard timeframes
• Account balance will be returned via your registered payment method
• You may not create new accounts without our express permission

Surviving Provisions: Sections relating to intellectual property, limitation of liability, dispute resolution, and any outstanding obligations shall survive account termination.

Privacy Policy: Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using our Services, you consent to the practices described in our Privacy Policy.

Data Collection: We collect personal information necessary to provide lottery services, verify your identity, process payments, and comply with legal obligations. This includes but is not limited to:

• Name, date of birth, and contact information
• Address and geographic location data
• Payment information and transaction history
• Account activity and lottery participation records
• Device information and IP addresses

Data Security: We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Sharing: We do not sell your personal information to third parties. We may share your information with service providers who assist in operating our Services, regulatory authorities as required by law, and prize distribution partners when necessary to fulfill winnings.

Your Rights: You have the right to access, correct, or delete your personal information, subject to legal and contractual obligations. You may also object to certain data processing activities. Contact us at info@OzLottoVault.com to exercise your rights.

Data Retention: We retain your personal information for as long as your account is active and as required by law for tax, audit, and regulatory purposes. After account closure, we retain data necessary to comply with legal obligations and resolve disputes.

For complete details on our data practices, please review our Privacy Policy.

General Inquiries: For questions about these Terms of Service, our lottery offerings, or your account, please contact us:

Customer Support Hours: Our support team is available Monday through Friday, 9:00 AM to 5:00 PM AEST. We strive to respond to all inquiries within 24 business hours.

Legal Notices: For legal matters, formal complaints, or regulatory inquiries, please send correspondence to info@OzLottoVault.com with "Legal Notice" in the subject line.

Responsible Gaming Support: For immediate assistance with responsible gaming concerns, call the National Helpline at 1800 858 858 (24/7) or visit our Responsible Gaming page.