Privacy Policy
Last Updated: January 8, 2025
Your privacy is important to us. This policy explains how we collect, use, protect, and manage your personal information when you participate in our lottery services.
Introduction
OzLottoVault.com operates an online lottery platform providing Australian lottery services. We are committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable data protection laws.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
Key Privacy Principles
- We only collect information necessary to provide lottery services
- Your data is secured with industry-standard encryption
- We never sell your personal information to third parties
- You have rights to access, correct, and delete your data
Information We Collect
We collect various types of personal information to provide, maintain, and improve our lottery services. Below are the categories of information we collect and how we obtain it.
Account and Identity Information
When you create an account or participate in lottery services, we collect:
- Full name and date of birth
- Email address and phone number
- Residential address
- Username and password
Age Verification Data
To comply with legal requirements that restrict lottery participation to individuals 18 years and older, we collect:
- Government-issued identification documents (driver's license, passport)
- Date of birth verification through third-party age verification services
- Age verification status and timestamps
Payment and Financial Information
For processing ticket purchases and prize payments, we collect:
- Credit or debit card information (processed securely through payment processors)
- Bank account details for prize withdrawals
- Transaction history and payment records
- Billing address
Payment card details are securely processed by PCI-DSS compliant payment processors. We do not store complete card numbers on our servers.
Lottery Participation Data
When you participate in lottery draws, we collect:
- Lottery tickets purchased and number selections
- Draw participation history
- Winning outcomes and prize claims
- Gaming preferences and patterns
Winner Information
If you win a lottery prize, we collect additional information required for regulatory compliance and prize distribution:
- Tax identification information (as required by law)
- Proof of identity documentation
- Prize claim declarations and signatures
- Winner publicity information (where consent is provided)
Technical and Usage Information
We automatically collect technical data when you use our website and services:
- IP address and device information
- Browser type and operating system
- Pages visited, time spent, and click patterns
- Referring website and navigation path
- Cookies and similar tracking technologies (see our Cookie Policy)
Location Data
We may collect location information to provide location-based services:
- Approximate location based on IP address
- Precise location (if you grant permission) for finding nearby lottery retailers
- Regional information for compliance with state lottery regulations
Communications and Marketing Data
When you communicate with us or opt into marketing, we collect:
- Customer service inquiries and correspondence
- Marketing preferences and communication consents
- Feedback, surveys, and reviews
- Newsletter subscription data
How We Use Your Information
We use the information we collect for specific purposes related to providing and improving our lottery services. Below are the primary ways we use your personal information.
Service Delivery and Account Management
- Create and manage your account
- Process lottery ticket purchases and draw entries
- Manage prize claims and winnings distribution
- Provide customer support and respond to inquiries
Legal Compliance and Age Verification
- Verify that players are 18 years or older
- Comply with lottery regulations and licensing requirements
- Report winner information to regulatory authorities as required
- Maintain audit trails and compliance records
Payment Processing and Financial Transactions
- Process payments for lottery tickets
- Distribute prize winnings to your account
- Detect and prevent fraudulent transactions
- Maintain accurate financial records
Security and Fraud Prevention
- Monitor for suspicious activity and fraud
- Protect against unauthorized access to accounts
- Investigate and prevent security breaches
- Enforce our terms of service
Responsible Gaming Support
- Monitor gaming patterns for signs of problem gambling
- Enforce spending and time limits
- Provide self-exclusion and account restriction tools
- Connect players with support resources when needed
Communications and Marketing
- Send transactional emails (purchase confirmations, win notifications)
- Provide customer support communications
- Send marketing communications (with your consent)
- Notify you of new lottery draws, promotions, and updates
Service Improvement and Analytics
- Analyze website usage to improve user experience
- Conduct research and develop new features
- Troubleshoot technical issues
- Understand player preferences and behavior patterns
Data Sharing and Disclosure
We do not sell your personal information to third parties. However, we may share your information with specific trusted partners and entities in limited circumstances necessary to provide our services or as required by law.
Service Providers and Payment Processors
We share information with trusted third-party service providers who help us operate our business:
- Payment processors for secure transaction handling
- Age verification services to confirm eligibility
- Cloud hosting and data storage providers
- Email and communications service providers
- Analytics and website optimization tools
All service providers are contractually bound to protect your data and use it only for the purposes we specify.
Lottery Operators and Regulatory Authorities
As a licensed lottery service, we must share certain information with:
- Australian lottery regulatory bodies and gaming commissions
- Lottery operators for official draw participation
- Tax authorities for winner reporting (as required by law)
- Auditors for compliance verification
Legal Requirements and Protection
We may disclose your information when legally required or to protect our rights:
- In response to valid legal process (court orders, subpoenas, warrants)
- To comply with applicable laws and regulations
- To protect the safety of our users or the public
- To defend against legal claims or investigate fraud
- To enforce our terms of service and policies
Business Transfers
If we are involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the new entity. We will notify you of any such change and how it affects your data.
What We Don't Do
- We do not sell your personal information to third parties
- We do not share your data with advertisers for marketing purposes
- We do not provide your information to data brokers
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Encryption and Secure Transmission
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Payment information is processed through PCI-DSS compliant payment gateways.
Access Controls
We restrict access to personal information to employees and contractors who need it to perform their jobs. All personnel are bound by confidentiality agreements.
Secure Data Storage
Your data is stored on secure servers with regular backups, firewalls, intrusion detection systems, and physical security measures to prevent unauthorized access.
Monitoring and Audits
We continuously monitor our systems for suspicious activity and conduct regular security audits to identify and address potential vulnerabilities.
Security Limitations
While we take extensive measures to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of protection.
Your Role: Keep your account credentials confidential, use strong passwords, and notify us immediately if you suspect unauthorized access to your account.
Your Privacy Rights
Under Australian privacy law and regulations, you have specific rights regarding your personal information. We are committed to facilitating these rights and responding to your requests promptly.
Right to Access
You can request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format.
Right to Correction
If your personal information is inaccurate, incomplete, or out-of-date, you can request that we update or correct it. You can also update most information directly through your account settings.
Right to Deletion
You can request deletion of your personal information, subject to legal and regulatory requirements. Note that we may need to retain certain information for:
- Compliance with lottery regulations and auditing requirements
- Processing pending prize claims or transactions
- Legal or contractual obligations
Right to Object and Restrict Processing
You can object to or request restriction of certain types of data processing, such as marketing communications or specific uses of your data. Note that this may limit your ability to use certain services.
Right to Data Portability
You can request a copy of your personal data in a structured, commonly used, machine-readable format, allowing you to transfer it to another service provider.
Right to Withdraw Consent
Where we process your data based on consent (such as marketing communications), you can withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.
Right to Lodge a Complaint
If you have concerns about how we handle your personal information, you can lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).
How to Exercise Your Rights
To exercise any of these rights, please contact our privacy team:
Email: privacy@OzLottoVault.com
Mail: Privacy Officer, OzLottoVault.com, PO Box [Address], Australia
We will respond to your request within 30 days. Some requests may require verification of your identity to protect your privacy and security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze website usage, and deliver personalized content. For detailed information about our cookie practices, please see our Cookie Policy.
Essential Cookies
Required for basic website functionality, security, and account access. These cannot be disabled without affecting core services.
Analytics Cookies
Help us understand how visitors interact with our website, allowing us to improve user experience and service quality.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness. You can opt out of these through your cookie preferences.
Preference Cookies
Remember your settings, language preferences, and customization choices to personalize your experience.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Retention Periods
Active Account Data
Retained while your account is active and for a reasonable period after account closure
Transaction Records
Maintained for 7 years to comply with financial and tax regulations
Lottery Draw Participation
Kept for regulatory compliance and audit purposes, typically 7 years from draw date
Winner Information
Retained indefinitely for tax reporting and regulatory requirements
Age Verification Records
Maintained as required by lottery licensing regulations
Marketing Data
Retained until you withdraw consent or the data is no longer relevant
Secure Deletion
When personal information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use. This includes:
- Overwriting data on storage devices
- Removing identifiable information from archived records
- Physical destruction of documents containing personal data
Children's Privacy and Age Verification
18+ Only — Strictly Enforced
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
Mandatory Age Verification
All users must verify they are 18 years or older before participating in lottery services. We collect and verify:
- Date of birth during registration
- Government-issued identification documents
- Third-party age verification through trusted services
Protection Measures
- Immediate account suspension if underage participation is detected
- Deletion of data belonging to individuals under 18
- Regular compliance audits and age verification checks
- Parental guidance resources and monitoring recommendations
Report Underage Access
If you become aware of anyone under 18 using our services, please report it immediately to privacy@OzLottoVault.com. We will investigate and take appropriate action, including account termination and data deletion.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
When we make material changes to this Privacy Policy, we will:
- Update the "Last Updated" date at the top of this policy
- Send you an email notification (if you have an account)
- Display a prominent notice on our website
- Request your consent for significant changes that affect how we use your data
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer.
Privacy Contact Details
privacy@OzLottoVault.com
Postal Address
Privacy Officer
OzLottoVault.com
PO Box [Address]
Australia
Regulatory Authority
If you are not satisfied with our response to your privacy concerns, you can contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Response Timeline
We aim to respond to all privacy inquiries and requests within 30 days. For complex requests, we may extend this period and will notify you of the delay. We are committed to resolving your concerns and protecting your privacy rights.
Your Privacy Matters
We are committed to protecting your personal information and handling it with care, transparency, and respect. If you have any questions or concerns, please don't hesitate to reach out.