Get in Touch

You can reach our customer support team by phone at +61 3 5441 5303 (Mon-Fri 9AM-6PM, Sat-Sun 10AM-4PM AEST), email at info@OzLottoVault.com (response within 24 hours), or by filling out the contact form on this page. For urgent matters, phone support is recommended.

Phone inquiries are answered immediately during business hours. Email inquiries typically receive a response within 24 hours on business days. Contact form submissions are processed in the same timeframe. For urgent matters requiring immediate attention, please call us directly.

Yes! We have retail locations across Victoria, Australia. Visit our Locations page to find a store near you, complete with addresses, phone numbers, and Google Maps directions. All locations offer lottery ticket sales and basic support services.

For lottery-specific inquiries, please provide: your full name, contact email, the lottery you're interested in (if applicable), and a detailed description of your question or concern. If you're claiming a winning, additional verification information will be required. For account-related issues, have your account details ready.

Absolutely. We take responsible gaming very seriously. Contact us directly for assistance with setting limits, self-exclusion, or accessing support resources. You can also visit our Responsible Gaming page for comprehensive information and access to professional support organizations available 24/7.

For technical issues, please use the contact form and select "Account Support" or "Other" as the subject. Provide detailed information about the problem, including what you were trying to do, any error messages you received, and the device/browser you're using. Screenshots are helpful if you can include them. Our technical team will investigate and respond promptly.