Play Responsibly
18+ Only
Your wellbeing is our priority. Lottery participation should enhance life, never compromise it. Learn how to play safely, recognize warning signs, and access support when needed.
What is Responsible Gaming?
Responsible gaming means participating in lottery activities as entertainment within your means, understanding the odds, and maintaining control over your spending and time. It's about balance, awareness, and knowing when to seek support.
Balance & Control
Gaming as entertainment within your budget, never interfering with responsibilities or relationships.
Awareness & Understanding
Knowing the odds, understanding risks, and making informed decisions about your participation.
Support & Resources
Accessing help when needed and using available tools to maintain healthy gaming habits.
Guidelines for Healthy Play
Follow these practical guidelines to maintain a positive, balanced approach to lottery participation.
Set a Budget
Only spend money you can afford to lose. Never use funds meant for bills, rent, or essential expenses.
Set Time Limits
Decide in advance how long you'll play. Take regular breaks and maintain balance with other activities.
Never Chase Losses
Accept losses as part of entertainment. Don't try to win back money by spending more than planned.
Don't Borrow to Play
Never borrow money or use credit to purchase lottery tickets. Play only with available funds.
Stay Clear-Headed
Don't play when upset, stressed, or under the influence of alcohol or substances.
Maintain Balance
Keep gaming as one of many leisure activities. Prioritize relationships, work, and personal wellbeing.
Warning Signs to Watch For
Recognizing potential problem behaviors early is crucial. If you notice any of these signs in yourself or someone you care about, seek support.
Key Warning Signs
Spending more time and money on gaming than planned or affordable
Chasing losses or trying to win back money through increased play
Borrowing money, selling possessions, or using credit to fund gaming
Lying to family or friends about the extent of gaming activities
Gaming to escape problems, anxiety, depression, or stress
Neglecting work, family responsibilities, or personal relationships
Feeling restless, irritable, or anxious when trying to reduce or stop gaming
Preoccupation with gaming, constantly thinking about the next opportunity to play
Experiencing financial difficulties or accumulating debt due to gaming
If you recognize these signs, you're not alone. Professional support is available and confidential.
Get Help NowSelf-Assessment Questions
Take a moment to honestly reflect on your gaming habits. These questions can help you assess whether your participation remains healthy and balanced.
Reflect on These Questions
1. Do you spend more time or money on gaming than you originally intended?
2. Have you ever lied about how much you spend or how often you play?
3. Do you feel guilty or anxious about your gaming activities?
4. Has gaming caused arguments with family or friends?
5. Have you borrowed money or sold possessions to fund gaming?
6. Do you use gaming as a way to escape problems or relieve stress?
7. Have you neglected work or personal responsibilities because of gaming?
If you answered "yes" to two or more questions, consider reaching out to a support service for a confidential conversation about your gaming habits.
Remember: Seeking help is a sign of strength, not weakness. Professional support can provide guidance, strategies, and resources to help you regain control.
Setting Personal Limits
Taking control starts with setting clear, realistic limits. Use these strategies to maintain healthy gaming habits.
Money Limits
- Set a weekly or monthly spending budget
- Never exceed your predetermined limit
- Use only disposable income, never essential funds
- Track your spending to stay accountable
Time Limits
- Decide in advance how long you'll play
- Set alarms or reminders to help you stop
- Take regular breaks during play sessions
- Balance gaming with other leisure activities
Frequency Limits
- Choose specific days for gaming
- Avoid daily or compulsive participation
- Schedule gaming-free days each week
- Maintain consistency with your schedule
Loss Limits
- Accept losses as part of entertainment
- Never chase losses by increasing spending
- Stop playing when you reach your limit
- Take breaks after losses to reset perspective
Commitment Tip
Write down your limits and keep them visible. Share them with a trusted friend or family member for added accountability. Review and adjust as needed, but always maintain some form of limit.
Getting Help & Support
If you or someone you know is experiencing difficulties with gaming, professional support is available. All services are confidential, free, and staffed by trained professionals.
24/7 Helpline
Speak with a trained counselor anytime, day or night. Confidential support for players and their families.
1800 858 858Free call within Australia
Online Chat Support
Prefer text-based support? Connect with a counselor through confidential online chat services.
Start ChatAvailable 24/7
Professional Counseling
Access face-to-face or video counseling with specialized gambling therapists. Locations across Australia.
Support Groups
Join peer support groups to share experiences, learn coping strategies, and connect with others.
Available in-person and online
Contact helpline for details
What to Expect When Seeking Help
Confidentiality: All conversations are private and protected by professional standards.
No Judgment: Counselors provide compassionate, non-judgmental support tailored to your situation.
Practical Strategies: Learn evidence-based techniques to regain control and make positive changes.
Ongoing Support: Access continued guidance and resources throughout your journey to recovery.
Support Organizations
We partner with leading organizations dedicated to responsible gaming and player support. These trusted resources provide professional help and guidance.
These organizations provide free, confidential support services including counseling, information resources, self-exclusion programs, and crisis intervention. Visit their websites or call the helpline to learn more.
Preventing Underage Gaming
18+ Only — Strictly Enforced
Protecting minors from gaming activities is a legal and ethical responsibility we take seriously. Participation in lottery activities is strictly prohibited for anyone under 18 years of age.
Age Verification
- Mandatory age verification at registration
- Valid ID required for all players
- Regular compliance audits and checks
- Immediate account suspension for violations
Parental Guidance
- Keep account details private and secure
- Monitor device usage and online activities
- Use parental controls and content filters
- Educate children about gaming risks
Report Underage Gaming
If you suspect underage gaming activity, please report it immediately. We investigate all reports and take appropriate action to protect minors.
Report ConcernOur Commitment to You
Responsible gaming is embedded in everything we do. We're committed to providing a safe, transparent, and supportive environment for all players.
Player Protection
Built-in tools for setting limits, self-exclusion options, and proactive player support measures.
Education & Awareness
Comprehensive resources, clear odds disclosure, and ongoing education about responsible gaming.
Partnership Approach
Collaboration with leading support organizations and ongoing investment in player welfare programs.
Staff Training
All team members receive comprehensive training in responsible gaming principles and player support.
Transparent Operations
Clear disclosure of odds, audited results, and open communication about all gaming activities.
Regulatory Compliance
Fully licensed and regulated in Australia, meeting all responsible gaming standards and requirements.
Additional Resources
Explore further information, tools, and support materials to help you maintain healthy gaming habits.
Gambling Help Online
Comprehensive information, self-help tools, and access to professional counseling services.
Visit Website →Gambleaware Australia
Education, awareness programs, and resources for players and their families.
Visit Website →Reset App
Mobile application with tools, trackers, and support for managing gaming habits.
Visit Website →Victoria State Government
Official government resources on responsible gaming and regulatory information.
Visit Website →Need Immediate Support?
If you're in crisis or need urgent help, don't hesitate to reach out. Professional support is available 24/7.
Your Wellbeing Matters
Remember: lottery participation is entertainment, not a way to make money or solve problems. Play responsibly, know your limits, and never hesitate to seek support.